Factory Service Dept. Appointment Request

Important Note
This form is for customers looking to have their shocks repaired, serviced or modified who want to schedule a Service work job. A technician will contact you shortly after receiving your submission to confirm scheduling and provide you instructions for shipping.
If you are looking to file a claim under warranty, please visit our Warranty Claim page instead.

Schedule a Service Work Appointment
When do you need to receive your shocks back?
We will do everything we can to accommodate you. Our usual lead time is about 10 working days.
MM slash DD slash YYYY
Please Provide Your Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Return Shipping Address*
- Same as above
- Return to a different address
Return To This Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Information About Your Shock(s)
Please provide the serial number(s) for all shocks to be sent for servicing*
The serial number is engraved on the shock head, on the opposite side of either the piggyback reservoir, hose attachment or nitrogen valve. The serial number is two (2) letters followed by four (4) digits.
How many shocks are you sending for servicing?*
Description of the problem or work to perform*
OPTIONAL: You can upload photo(s) of the shock(s)
Drop files here or

Max. file size: 256 MB, Max. files: 10.

Contact Information